Services & Support
At a Glance
SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Managed Detection, Hunting, & Response Services
Support & Training Offering
Levels of
Service
Emerging Threat Detection for APTs, Atomic IOCs, Cyber Crime, and Zero-Days
Alerting & Remediation Guidance for Emerging Threats
Access to WatchTower Monthly Hunting & Intelligence Digest - TLP: Amber Edition and Flash Reports
Unlimited Access to Hunting Library of Pre-Built Queries
Compromise Assessments
Assigned Threat Hunter
Customized Threat Hunting and Tailored Recommendations
24x7x365 MDR Services, Including Threat Investigation and Response
FedRAMP Moderate Support
Ongoing Customer Engagement & Reporting
Digital Forensics Investigation & Malware Analysis
Proactive Services for IR Retainer Hours
WatchTower Included
Best-Practice Deployment Assistance
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
Optional with GO or TAM
Optional with GO or TAM
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications